GST Quality Certification

GST has established several innovative business practices to ensure superior performance on our contracts. Focused primarily on guaranteeing customer satisfaction, they define our plans and approaches, establish tools and processes necessary to carry them out, and ensure availability of necessary technical and financial resources. These practices include:

• Quality Management System -- registered as ISO 9001:2000 compliant includes processes for company-wide quality assurance.



• Project Management and Software Development Processes -- Global Science & Technology, Inc. (GST) has achieved CMMI® Maturity Level 3 for its NOAA CLASS Program.  This rating confirms that GST’s West Virginia Division has established effective, well-defined project management and software development processes and procedures that are in compliance with the 18 CMMI process areas included in the appraisal.
  
  Capability Maturity Model Integration® (CMMI®) provides guidelines for process and product improvement.  CMMI® was developed by the Software Engineering Institute (SEI) of Carnegie Mellon University.  It assesses and evaluates organizational and project maturity at five levels.  The model is recognized as an indicator in the United States as well as internationally of process maturity, definition, and implementation. Click here to learn more about CMMI®.
  
  GST's projects follow the project management principles outlined by the Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK). PMI is a leading membership association for the project management profession. Several of GST's project managers are certified Project Management Professionals (PMP®). PMP is a globally recognized credential designed to demonstrate project and program management skills. Click here to learn more about PMI.



• Balanced Scorecard Strategic Planning -- process used to define corporate mission, strategic objectives, measures, goals, and initiatives with a "balanced" approach to the five perspectives of corporate planning: customer, employees, financial activities, internal processes, and learning and growth.



• Technical Advisory Group -- a venue for issues that affect our growth and reputation as a science and technology company, while encouraging development of new ideas and concepts.



• Quality Metrics - timeliness, technical quality, and cost of all contract deliverables.



• Customer Satisfaction Surveys -- customer input regarding the quality of our services.